Return and Refund Policy

Your satisfaction is important to us. If for any reason you are not satisfied with your purchase, you can request a return within the terms indicated below.

Right of Withdrawal

Pursuant to the Consumer Code (Legislative Decree 206/2005), you have the right to withdraw from the contract within 14 days from the date of receipt of the product, without having to provide any reason.

How to Request a Return

To initiate a return request, contact us within 14 days of receipt at info@creollanedianna.it, indicating:

• The order number
• The product you wish to return
• The reason for the return — for example: product not as expected, dimensions different from expected, received as a gift but already owned, change of mind
• The condition of the product at the time of return (intact, in original packaging, unworn)
• If the product has defects or anomalies, attach one or more photos

We will respond within 2 working days with return instructions.

Return Conditions

To be accepted, the returned product must be:

• In the same condition as it was received
• Unworn and undamaged
• In its original packaging, if available

Return Shipping Costs

The shipping costs for returning the product are at the customer's expense. We recommend using a trackable service, as we are not responsible for any loss during return transit.

Refund

Once the product is received and verified, we will proceed with the refund of the amount paid using the same payment method used for the purchase, within 14 days from the receipt of the returned goods.

We do not offer exchanges: in case of return, only a refund will be issued.

Exceptions — Non-Refundable Products

⚠️ Items made to order and custom creations are excluded from the right of return and refund, as they are custom products made according to customer specifications, pursuant to art. 59, letter c) of the Consumer Code.

Before confirming a personalized order, you will be clearly informed that it is a non-refundable item.

Defective or Damaged Products

If you have received a defective or damaged product during shipping, contact us immediately at info@creollanedianna.it with photos of the defect. In this case, we will arrange for a replacement or a full refund, including shipping costs.

For any questions, please do not hesitate to contact us: we are here to help you.

— Anna